Frequently Asked Questions And Policies
1. What’s your booking and cancellation policy?
In order to complete the reservation, we do require the full amount due at the time of booking. Our cancellation policy states: if canceled up to 31 days before date of arrival, 85 percent of the total price of the reservation will be refunded. If canceled up to 14 days before date of arrival, 50 percent of the total price of the reservation will be refunded. If canceled within 14 days or in case of a no-show, no refund will be issued.
2. How far are you from the Hawaii Volcanoes National Park?
We are conveniently located 2 miles or 5 minutes from Hawaii Volcanoes National Park.
3. How far are you from Hilo and Kona International Airports?
We are 45 minutes from Hilo International Airport and 3 hours from Kona International Airport.
4. Do you have a minimum night stay?
Yes. We do have a 2 night minimum requirement. We will allow a single night booking with the addition of a $50 single night fee. Effective January 1, 2016: all single night bookings will be charged the single night fee.
5. Is breakfast included in the cost of the room?
Yes. Breakfast is included and prepared daily. However, due to Hawaii State Laws pertaining to Bed & Breakfasts, we cannot serve hot meals. With that said, the rooms are stocked the day before with fresh fruit, teas, coffee, water and a hot item that you can heat up at your own leisure using the in-room kitchenette. For those guests wishing to have a hot meal in the morning, we also offer the option of a gift certificate to a local restaurant in exchange for the breakfast we provide.
6. How long should we stay? How much time do we need to see the National Park?
With interests in hiking, exploring the outdoors, and volcanoes, most guests stay on average 3 nights. This gives you plenty of time to see the park and potentially see other places on the East Side of Island.
7. Should we get a guide for the National Park?
Tour guides for Hawaii Volcanoes National Park are available, but should be planned one month or more in advance. However, like many national parks, Hawaii Volcanoes National Park is designed to be toured independently. There is a visitor center with interpretative rangers, maps, and instructions for safe hiking around the volcano. For help in planning your trip to Hawaii Volcanoes National Park, visit http://www.nps.gov/havo/index.htm
8. Is the lava flowing? Where?
The lava is constantly changing. When it is flowing, it’s closer to the town of Kalapana and more than likely on county and private land. Therefore, access to the lava should be done with a tour guide. With that said, there is an eruption site at Kilauea Caldera. At night, you can witness the glow of the lava lake, which is a 10 minute drive from our lodge. To find up-to-date lava information visit http://hvo.wr.usgs.gov/activity/kilaueastatus.php
9. What weather should we expect while we are there?
The weather changes drastically around the entire island. Volcano Village is cooler with average temperatures in the mid 60°Fs to low 70°Fs. We do get rain almost every day, but most of the time it’s a light afternoon mist around 3 pm. Night time temps can drop down to the low 50°Fs, so we encourage guests to be prepared by packing a jacket and/or sweater.
10. Is there air conditioning in the rooms?
No. Air conditioning is not necessary in Volcano due to its high elevation. Volcano Village is located at 4000 ft in the heart of a rainforest. In fact, our rooms have fireplaces for the cooler temperatures at night.
11. Are there restaurants nearby?
The town of Volcano Village is quite small. There are three restaurants recommended for dinner and a few lunch spots. Also, there are small general stores with drinks and snacks. Nearby Hilo and Kona offer larger grocery stores for guests wanting a larger selection of food and drinks.
12. Are children allowed?
Yes, children are allowed, but they have to remain under supervision while staying with us. Please note that our nightly room rates are based on double occupancy. Additional guests will result in a $25 fee per night per additional guest. This fee covers the extra cost of breakfast, linens, and cleaning. This fee is applicable to any additional guest regardless of age.
13. Can our children stay in their own room?
No. There must be a person over the age of 18 years of age staying in each guest room. Volcano Village Lodge reserves the right to remove guests who are in violation of this policy. Parents are held responsible for any damage caused by unsupervised children.
14. What is the maximum occupancy of each guest room?
Mauna Loa can hold up to 4 guests. Hale Manaluna, Haleakala, and Mauna Kea can hold up to 3 guests. Hale Kilauea has a strict 2 person maximum. Our maximum occupancy for each room cannot be broken and additional guests will be turned away.
15. Does each guest room have its own bathroom?
Yes. In fact, our guest rooms are more like private rainforest cottages. Each cottage has its own bathroom, kitchenette, and dining area. Daily housekeeping services are also included in the cost of the room.