FREQUENTLY ASKED QUESTIONS
We know you have many questions, here are some of our most common.
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HOTEL & OCCUPANCY QUESTIONS
Don't hesitate to send us an email if your question is not answered below.
What time is Check in and Check Out?
Our office is open from 9 am – 6 pm HST. After office hours we can arrange for self check-in with prior notice. Check in is anytime from 3 pm to 6 p.m. 7 days a week.
Check out is by 11 a.m. Late check-out fees do apply; if you check out after 11 a.m. but before noon there is a $50 charge, check-outs between noon and 1 p.m. are $100.
Do I pay in full at time of booking?
When booking directly on our website you are required to pay a one-night deposit to hold your reservation. When booking through an online travel agent you are required to pay 100% of the cost of the booking. All deposits are non-refundable.
What’s your cancellation policy?
Please view our Policy page for information on cancellations.
We strongly suggest purchasing travel insurance.
Do you have a minimum night stay?
Yes. We do have a 2 night minimum requirement at certain times and with certain offers.
Is there air conditioning in the rooms?
No. Air conditioning is not necessary in Volcano due to its high elevation. Volcano Village is located at 4,000 ft in the heart of a rainforest. Our rooms have fireplaces for the cooler temperatures at night and warming blankets on the beds.
What is internet access like?
Unfortunately, our unique rainforest setting means that the free wireless internet provided is usually referred to as ‘honu’ (turtle) internet since it is slow. If you need to conduct a video conference call or have other intensive internet needs, please contact us to reserve our business kiosk at our sister property Volcano Village Estates. The business kiosk is subject to availability.
If your visit to the Volcano, HI area requires you to conduct business daily, then please consider staying at our sister property Volcano Village Estates.
If your visit to the Volcano, HI area requires you to conduct business daily, then please consider staying at our sister property Volcano Village Estates.
What is the maximum occupancy of each guest room?
Mauna Loa can hold up to 4 guests. Hale Manaluna, Haleakala, and Mauna Kea can hold up to 3 guests. Hale Kilauea has a strict 2 person maximum. Our maximum occupancy for each room cannot be broken and additional guests will be turned away. Additional guests over 2 per room is $30.00 per night.
Is breakfast included in the cost of the room?
Yes. Breakfast is included and prepared daily. Due to Hawaii State Laws pertaining to Bed & Breakfast we are not able to serve hot meals, however our guests love the idea of being able to eat in their rooms at any time of the morning. Rooms are stocked daily with fresh fruit, teas, coffee, water and a hot item that you can heat up at your own leisure using the in-room kitchenette.
Are children allowed?
Yes, children are welcome, and they have to remain under supervision while staying with us. Please note that our nightly room rates are based on double occupancy. Additional guests are charged a $30 fee per night, per additional guest. This fee covers the extra cost of breakfast, linens, and cleaning. This fee is applicable to any additional guest, regardless of age.
Can our children stay in their own room?
No. There must be a person over the age of 21 years of age staying in each guest room. Volcano Village Lodge reserves the right to remove guests who are in violation of this policy. Parents are held responsible for any damage caused by unsupervised children.
Does each guest room have its own bathroom?
Yes. Our guest rooms are more like private rainforest lodges. Each lodge has its own bathroom, kitchenette, and dining area. Daily housekeeping services are also included in the cost of the room. Under the recommendation of the American Hotel and Lodging Association, we have restricted housekeeping due to Covid.
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PARK & AREA QUESTIONS
Do we need a rental car?
Yes. A rental car is a necessity when staying in our area. The national park is very large and hard to explore solely on foot. Restaurants and stores in Volcano Village are just a couple of miles from our lodge, however, walking to these areas is not recommended. Volcano Village does not have sidewalks and there are no streetlights after dark. Please note: There is no public transportation available in our area.
If you are unable to rent a car, it will be necessary to line up transportation in advance. There are taxis available at the Hilo Airport that can bring you to Volcano, but you will need to line up a tour guide to take you around the area each day.
How far are you from the Hawaii Volcanoes National Park?
We are conveniently located 2 miles or 5 minutes from Hawaii Volcanoes National Park.
How far are you from Hilo and Kona International Airports?
We are 45 minutes from Hilo International Airport and 3 hours from Kona International Airport.
Should we get a guide for the National Park?
Tour guides for Hawaii Volcanoes National Park are available, but should be planned one month or more in advance. However, like many national parks, Hawaii Volcanoes National Park is designed to be toured independently. There is a visitor center with interpretative rangers, maps, and instructions for safe hiking around the volcano. For help in planning your trip, visit Hawaii Volcanoes National Park.
Is the lava flowing? Where?
Lava activity comes and goes. For the most updated information visit the park website.
What weather should we expect while we are there?
The weather changes drastically around the entire island. Volcano Village is cooler with average temperatures in the mid-60°F’s to low-70°F’s.
Nighttime temps can drop down to the low 50°F’s, so we encourage guests to be prepared by packing a jacket and/or sweater. Remember this is a tropical rainforest area with native plants and frequent rains.
Are there restaurants nearby?
The town of Volcano Village is quite small. There are a few restaurants in Volcano Village for dinner and a few lunch spots. There are two small general stores with drinks and snacks. Nearby Hilo and Kona offer larger grocery stores.
Should we still come if the park is closed?
Absolutely! The area around Volcano Village is so different from the west coast it is worth visiting and experiencing even if the park is closed. We have a few trips and ideas on our blog. Read more.